Privacy Policy

At ONEL MEDIA, we value and respect the privacy of our clients and visitors. This Privacy Policy describes how we collect, use, and protect the personal information provided to us through our website and other communication channels.

1. Information Collection

• Contact Form: When users complete our contact form, we collect information such as name, email address, and the message provided. This information is used exclusively to respond to inquiries and provide personalized assistance.

• Cookies and Similar Technologies: Currently, our website does not use cookies or other tracking technologies to collect user navigation data. However, we may implement such tools in the future to enhance the user experience. If so, this policy will be updated accordingly.

2. Use of Information

The information collected is used for the following purposes:

• Communication: To respond to inquiries, requests, or comments made through the contact form.

• Service Improvement: To analyze requests and feedback in order to enhance our services and tailor them to our clients' needs.

3. Information Sharing

At ONEL MEDIA, client privacy is paramount. Therefore:

• We do not share personal information with third parties without the user’s explicit consent, except when required by law.

• Storage of Materials: Final materials and deliverables are stored in our private Vimeo account. These contents are protected and only accessible through specific links provided to the client. If a client prefers that we delete their materials from our systems, they may request it in writing, and we will proceed with the complete removal.

4. Minors’ Data

Our services are not directed at minors. However, in projects involving children, such as dubbing performed by child actors, we obtain explicit consent from parents or legal guardians before collecting or using any related information.

5. User Rights

Users have the right to:

• Access, rectify, or delete their personal information from our records.

• Request the deletion of their personal data. Since our website does not have an automated function for this action, requests must be manually processed through our contact channels.

6. Information Security

We implement appropriate security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage method is completely secure, so we cannot guarantee absolute security.

7. Changes to the Privacy Policy

ONEL MEDIA reserves the right to update or modify this Privacy Policy at any time. Any changes will be notified through our website, and the date of the last update will be reflected at the end of this document.

8. Contact Information

For any inquiries or requests regarding this Privacy Policy, please contact us at:

• Email: onel@onel.media

• Mailing Address: Av. Insurgentes Sur 64-int.1513A, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX

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Last updated: March 1, 2025